Ride in the Rain FAQs

GETTING STARTED

How do I register for the challenge?
Click the “TAKE THE RIDE IN THE RAIN CHALLENGE. SIGN UP TODAY.” link to take you to the platform site. Then click the “Overview” tab and then select the “Join Challenge” button. Follow the steps to complete the survey and registration. If you have registered on the Luum platform you do not need to re-register.

How do I reset my password?
To reset your password, visit this link and follow the steps to reset your Luum account password.

I did not receive an email when I reset password. (Or I did not receive other emails that I expect.)
It’s likely that your company has blocked certain emails from @luum.com email addresses. Contact support@luum.com for help with this issue. You can also contact your company’s IT department and ask them to permit emails from luum.com to come through to your inbox.

How do I change my registration survey answers?
There is not a way to make changes to challenge registration answers on the website.

TEAMS

How do I create a team?
First, you need to fully register as an individual and join the Ride in the Rain Challenge. Then you will then have the option to join or create a team. After joining the challenge, click on the “Create Team” link on the Ride in the Rain Challenge overview page, or directly click here to create a team.

How do I invite people to my team?
People can join your team two ways, depending on how you mark ‘Membership’ when you create your team. If you choose ‘Open (anyone can join)’, then folks can find your team, or if you choose ‘Private (password-protected), then a team captain must invite people to join the team.

To invite others to your team, navigate to the ‘Invite’ tab, type your teammates’ email addresses under ‘Send an invite email’ and hit Send.

Can I edit my team after I create it?
Yes. When you create a team, you will automatically be identified as a team captain. As a captain, you can edit your team by clicking on the ‘My Team’ tab and then the ‘Manage Team’ sub-tab, or click here.

Do I have to recreate a team this year, or can I just have the team I had last year?
You’ll need to recreate your team from scratch. The system is set up this way to encourage previous year’s team members to branch out, form their own teams, and grow the challenge.

How do I join an existing team?
First, you need to fully register as an individual and join the Ride in the Rain Challenge. One you are registered, the easiest way to join a team is to have the captain invite you to the team using the green “Invite” tab in the main tool bar. You can also select “Find Team” in the “Challenge Actions” box on the right side of the Challenge Overview page.

What is an allowed team size for the Challenge?
Although you can form a smaller team, to be considered a complete team and to be eligible for prizes, a team must have 4 to 10 people.

Can an individual be a part of two or more teams?
Each user can only be on one team. If you wanted to work around this and be on two teams, you could technically create two Challenge accounts. Then you’d have to log trips twice on both accounts, so it might a bit of a hassle.

How do I delete a team?
There is currently not a way to delete a team. You can always rename a team that you’ve created or join a different team.

TEAM CAPTAINS

Can I be added as a team captain?
Yes. The captain of your team can promote you, or any other team members, to be co-captains. Ask your current captain open the challenge page, click the ‘My Team’ tab and then click the ‘Manage Team’ sub-tab. They can also click here  They will find a table of team members where they can identify co-captains and Save.

How do I get my captain’s packet?
To show our appreciation for their leadership, Washington Bikes offers captains some sweet perks like an invitation to the Team Captain’s Bash on November 17, gear from SKS, Ride in the Rain beanie, and literature about safe biking.

You can pick up your packet in person for free or have it mailed to you for $6. To have it mailed, please fill out this mailing form.

In Person Pickups:

Are captain’s packets required for participation?
No. Washington Bikes wants to reward team captains for their leadership during the Ride in the Rain Challenge, but they are not required for participation.

Can I purchase Ride in the Rain ear warmers?
No, the ear warmers not for sale. Washington bikes gives them away for free to team captains as a token of our appreciation for their leadership.

ORGANIZATIONS

What is my organization?
An organization is often your employer, and there can be many teams affiliated with one organization. When you register for the Challenge, you have the option to affiliate yourself with your organization. If you affiliate with your organization, you’ll be able to compare yourself against colleagues within your organization and also compare against other organizations in the inter-organizational leaderboard.

You do not need to affiliate yourself with an organization if you don’t want to – this is optional. Simply select ‘I am not participating as part of an organization.’

Are teams and organizations the same thing?
Not exactly – teams and organizations are a little different. An organization is often your employer, and there can be many teams affiliated with an organization. A team is a smaller group, ideally between 4 and 10 people.

When you registered for the Challenge, you had the option to affiliate yourself with your organization. If you affiliate with your organization you’ll be able to compare yourself against colleagues within your organization (e.g. Seattle Children’s intra-org leaderboard) and also compare against other organizations in the inter-organizational leaderboard.

Do I have to be part of an organization to participate?
No, you do not need to affiliate yourself with an organization if you don’t want to–this is optional.

When you register for the challenge, you’ll be asked to choose your organization or select ‘I am not participating as part of an organization.’

What if I don’t see my organization listed?
Email support@luum.com to get it added.

Is there a way to add our logo to our organization profile?
Email support@luum.com to get it added.

How do I join/change my organization after joining the challenge?
You cannot change your organization affiliation if you have already joined the challenge. Let us know which organization you are a part of, and we will add you to that organization.

TRIPS

What counts as a trip?
A bike trip in the Ride in the Rain Challenge is defined as a ride outside greater than or equal to 0.25 miles in distance. A commute trip is defined as a trip between home and the school or work.  All other trips made during the workday or for getting around town should be designated as ‘other.’ If you are a multi-destination ride, you may count each leg (if each leg is more than 0.25 miles) as a trip. Sorry, but only outdoor bike trips (no spin or indoor biking miles) count in the contest. Also, electric assist bicycles are welcome but must be able to be operated without electricity. Please, no fully motorized bikes. Email challenge@wabikes.org with any questions.

When I log a trip, what does ’round-trip’ and ‘commute trip’ mean?
When logging a trip, you can check the boxes for both ’round-trip’ and ‘commute’ to identify when you took the same trip to and from work as your commute. You can also check only one of these options, or neither option. For example, to log a one-way, non-commute trip, uncheck both ’round-trip’ and ‘commute’.

Do only rides in the rain count?
No, any ride during the month of November counts, regardless of the weather.

How do I edit an existing trip? ( e.g., to change the distance.)
You cannot currently edit existing trips. Instead, you’ll want to delete and re-add trips with the correct distance value.

To delete a trip, click on the date in the calendar and view the trip details in the list below the calendar. Click on the link for “delete trip(s)”. You can also click on the “x” icon within the cell of the calendar date to delete all of the trips on that date.

MISC.

This is a free event but donations are welcome.
Anyone can participate for free, and any donations go to support Washington Bikes efforts across our great state.

I’m interested in Ride in the Rain graphics to promote this event. Where can I find these?
You can find downloadable Ride in the Rain graphics here – logo and poster. Thanks for promoting Ride in the Rain!

How do I use activity trackers to log trips in Luum?
To log trips from an activity tracker, you can connect your Luum account with either Strava or MapMyRide.

To connect your Luum account to an activity tracker, you will first need to set up an account with either Strava or MapMyRide.

Then in Luum, open your account settings, select the ‘Activity Trackers’ tab, or click here. Click the ‘Connect’ button next to the activity tracker of your choice. You’ll be asked to enter your login information for your activity tracker account and give Luum permission to sync trips.

After you connect your Luum account to an activity tracker, new trips will automatically sync. Please note that trips logged prior to connecting your account will not sync. Additionally, any edits to an already synced trip will not sync between your accounts.

How can I see my stats from last year?
If you participated in the 2015 Ride in the Rain Challenge, you can view your past stats by going to your Luum profile-> select “Me” in your dashboard-> then select “Challenges.” From there you can see your individual, team, league, and organizations stats from years past.

How can I see my commute rate? How can I mark work vs. non work days?
This year’s challenge is not commute-specific –we’re tracking all types of bike trips– so the system does not track commute rate. The primary metrics of individual competition this year are number of total bike trips, number of commute trips (you’ll be able to specify on your trip log whether or not a bike trip was a commute trip), and miles. For teams and organizations, the main metrics will be average trips or miles per rider and average commute trips per rider.

Why isn’t the challenge ran by Cascade this year?
Earlier this year Cascade and Washington Bikes merged and the challenge was handed over to Washington Bikes. Basically everything is the same as last year but the challenge is now poised to go statewide!

Have any more questions or issues? Get in touch with us at challenge@wabikes.org or read the Challenge details here.

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